Privacy
Privacy policy.
This policy explains how Komplete Physiotherapy collects, holds, uses, and discloses your personal information. It applies to information collected through this website and during the delivery of physiotherapy services.
What information we collect
We collect personal information necessary to deliver physiotherapy services and meet professional and legal obligations. This includes your name, contact details, date of birth, health information, the reason for your appointment, and information about your funding arrangements (Medicare, WorkCover, CTP, private health insurance, Support at Home).
How we use your information
Your information is used to assess and treat your condition, communicate with you about appointments, process claims with funding bodies and insurers, comply with legal and professional obligations (including AHPRA registration and Medicare requirements), and improve the quality of our services. We do not use your information for advertising or marketing without your consent.
How we store and protect your information
Personal and health information is held in secure clinical records. Electronic records are stored on encrypted systems and are accessible only by authorised personnel. Paper records (where used) are kept in locked storage. We retain records for the minimum periods required by Australian law for health practitioners.
Who we share information with
We share information with your treating doctors, care coordinators, and funding bodies only as necessary and where you have provided consent. We do not sell or trade your information. In specific circumstances (court orders, mandatory reporting obligations) we may be required to disclose information by law.
Your rights
You have the right to access your health records, request corrections, and lodge complaints. To exercise these rights, contact us on 0433 007 877 or via the contact form. Complaints unresolved with us can be escalated to the Office of the Australian Information Commissioner (OAIC) or AHPRA where appropriate.
Updates to this policy
We may update this policy from time to time. The current version is dated on this page and will be applied prospectively.
Last updated: this policy is a baseline draft pending Shaun's final sign-off and confirmation of any specific clinical-management systems used.